Returns and Refunds Policy

Thank you for your interest in NonStop Barcelona’s events. Please read this policy carefully before purchasing tickets to our Seminar, Workshops, or any other event through this website.

No returns or refunds

All ticket sales are final. Once a purchase has been completed, it cannot be returned, cancelled, or refunded, regardless of whether the ticket has been used, except in the specific circumstances described below.

This policy applies to all products and services sold through www.nonstopbarcelona.com, including but not limited to Seminar tickets and Workshop tickets.

Exceptions

A refund or alternative remedy will only be considered in the following major, duly justified cases:

Event cancellation: if NonStop Barcelona cancels the event entirely and does not offer a rescheduled date.
Duplicate or erroneous charge: if you were charged more than once for the same ticket, or charged an incorrect amount due to a technical error on our platform.
Force majeure: exceptional circumstances beyond the control of either party (e.g. venue closure ordered by authorities) that make it impossible for the event to take place as planned, where a rescheduled date or alternative cannot be offered.
Any other case where applicable consumer protection law grants you a mandatory right to a refund.

In these cases, refund requests must be submitted in writing to info@nonstopbarcelona.com, including proof of purchase and a clear explanation of the circumstances. Each request will be reviewed individually, and we reserve the right to request supporting documentation before processing any refund.

Rescheduled events

If an event is postponed or rescheduled rather than cancelled, existing tickets will remain valid for the new date. In this case, no refund will be issued, unless you are unable to attend the new date and this falls under one of the exceptions listed above.

How to request an exception

To request a refund under one of the exceptions above:

Email info@nonstopbarcelona.com with the subject line «Refund Request.»
Include your order/ticket confirmation number and the email address used for the purchase.
Explain the reason for your request and attach any relevant supporting documentation.

We will review and respond to all requests within a reasonable timeframe.

Contact

For any questions about this policy, please contact us at info@nonstopbarcelona.com.

Last updated: 13/08/2026